Customer Service

Shipping & Freshness

 

Good dark chocolate has an expiration date.

The best chocolate is fresh chocolate. Truffle Love Chocolates doesn’t add preservatives, which change the flavor and texture of chocolate. For the best experience, enjoy TLC’s chocolate much like you would bakery items — within a few days is best and definitely within two weeks of purchase.

Store your chocolates in a cool, dry place, 60-70 ° F. Humidity should be within 45-55%. If your chocolates can’t be eaten within two weeks, then seal in a reclosable bag and refrigerate them. When you’re ready to enjoy, slowly return them to room temperature to bring out the full flavor before eating.

 

IMPORTANT: Shipping and Delivery

TLC chocolates are made by hand in small batches to provide you with the freshest chocolate possible. We ship throughout the United States, including Alaska and Hawaii. But the big question is:

WILL IT GET THERE BY FRIDAY?

Click this map thumbnail to see how long it will take FedEx Ground reach your destination. Expedited shipping may be necessary.
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We don’t ship at the end of the week because we don’t want your chocolates waiting somewhere over the weekend. Orders placed after 12 noon on Wednesday (to destinations outside of Wisconsin and the Chicago area) will usually be shipped the following Monday. Regardless of the day of the week, if we don’t think your chocolate will be delivered by Friday. We may hold it until Monday rather than risk a damaged product. Packages are shipped with a signature release, meaning that the package will be delivered to your door without a signature. If you are sending a gift to a warm location, please tell your recipient when to expect the delivery so their chocolate doesn’t melt on their doorstep.

We are not responsible for missing, stolen or damaged packages after they are delivered to the address specified by the customer or for orders returned or delayed due to incorrect or undeliverable addresses.

If you have any special delivery instructions, please let us know at the time of your order. If the order is a gift, please include a message that will be included on the gift enclosure.

 

  • Warm Weather and Shipping Rates … or Why We Might Expedite Your Order

Since TLC chocolates are free of preservatives, they begin to melt at temperatures above 72 degrees. We choose the method of delivery that is the best for your chocolates to arrive not only on time, but in the most beautiful and delicious condition.

We cannot be held responsible for melted chocolate, although it’s our utmost priority to ensure your delivery is successful. To that end, we may contact you to upgrade to 2nd Day Air or Next Day Air shipping if the delivery location is projected to have a temperature above 72 degrees.

All orders between May 1 and September 30 are packed in ice to ensure the quality of our chocolates en route to destinations warmer than 72 degrees. Without On Ice shipping we cannot prevent melted chocolates.

ABOUT THE CARRIER: FedEx handles our shipping needs. Using FedEx allows us to provide reliable delivery of our chocolates and more competitive shipping rates to benefit our customers.

Cool Months* (October – April)

  • UPS Ground – Rate based on weight
  • UPS 2nd Day Air – Rate based on weight
  • UPS Next Day Air – Rate based on weight

Warm Months (May – September)

  • UPS Ground – Rate based on weight + $6.00
  • UPS 2nd Day Air – Rate based on weight + $6.00
  • UPS Next Day Air – Rate based on weight + $6.00

* If the forecasted temperature is over 72 degrees at your order’s destination, we may contact you to add the warm weather packaging charge of $6.00 to your total if you have not done so already. This will insure that your chocolates will arrive in the most delicious condition.

 

Delivery can be expected in 2-10 days. Most packages within Wisconsin and to the Chicago area arrive the next day and do not require expedited shipping. If you are shipping to a more remote area of Wisconsin, such as the Apostle Islands, standard delivery may take longer than a day.

Orders going to Alaska or Hawaii must be shipped via 2nd Day Air or Next Day Air shipping.

 Advance Orders

We encourage advance orders as well. To request a future delivery date, please specify when you would like your order to arrive in the Special Instructions box during check-out. Please note that we do not provide Saturday deliveries.

 Return Policy 

No Returns.

What do I do if my chocolates arrive melted?

First of all, we’re so sorry that your chocolates arrived melted! Fortunately, they will still taste just as good. We do our best to ensure our chocolates don’t melt in transit. We package them on ice or expedite the shipping when necessary. Unfortunately, though, Mother Nature can get the best of us and chocolate does melt when the temperature rises over 73 degrees. We can’t be held responsible for melted chocolates.

 

 

 

 

 

Truffle Love Chocolates (TLC) provides customers with delicious, hand-crafted, artisan chocolates made in small batches with premium, Fair-Trade chocolate and whenever possible, local, regional, and American-made ingredients.

 

About the Owner: During a time of career transition, Pam Oxman decided to follow her dream and create a business of her own. She had always loved baking anything made with chocolate. Her delight in kitchen creativity came from her grandmother and mother — whose homemade treats and sweets were loved by all. Pam’s passion for all things chocolate led her to pursue training as a chocolatier. She attended the Barry Callebaut Chocolate Academy in Chicago and the EcoleChocolat Chocolatier School in British Columbia.

Returns

 

There are no returns, or exchanges on the chocolates due to health code laws. Truffle Love Chocolates is not responsible for shipping delays while product is in transit due to……..

Shipping

 

 Every item is carefully inspected before shipping. Please note all of our artisanal chocolates are preservative free with no more than 3 week shelf life.

 

 Customer Service